Thursday, April 12, 2007

Technical Support Means...

Technical Support & Repair

In order to provide the best technical support available, a multi-step approach has been developed. These steps include:

Assessment The first step in assessing the problem is listening to the end-user/client. Once the problem is described, the engineer will attempt to replicate the problem so it can be viewed first hand.
DiagnosisThe engineer will, through various test procedures, determine the likely cause of the problem. The client will receive a report as to the nature of the problem and the suggested course of action.
Resolution After receiving approval from the client, the engineer will perform the suggested “fixes” necessary to restore the computer to its’ desired working state.
Recommendations The engineer will make suggestions to help the client avoid similar problems in the future.

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